Terms and Conditions for Man and Van Homerton

These Terms and Conditions set out the basis on which Man and Van Homerton provides removal, transport, delivery, collection, and related moving services within the United Kingdom. By making a booking, you agree to these terms in full. If you do not agree, you should not proceed with a booking or allow the service to begin. These terms are designed to be clear, fair, and practical for both customers and the service provider.

1. Definitions

In these terms, “we”, “us”, and “our” refer to the service provider trading as Man and Van Homerton. “You” or “the customer” refers to the person or business requesting the service. “Goods” means any items, boxes, furniture, appliances, materials, waste, or other property that we agree to move, collect, store briefly, or transport. “Booking” means any confirmed request for services, whether made by phone, email, message, online form, or another accepted method. These terms apply to all van hire and man-and-van services arranged with us, unless a written agreement states otherwise.

2. Booking process

Bookings are accepted subject to availability, vehicle suitability, staff availability, access conditions, and the details you provide. When you request a man and van service, we may ask for information including collection and delivery addresses, item descriptions, floor levels, lift access, parking restrictions, timing preferences, and any special handling requirements. The booking is only confirmed once we have accepted it and, where required, received any deposit or advance payment. A quotation is based on the information supplied at the time of enquiry. If the actual work differs from the description provided, the price, timing, vehicle size, or number of staff may need to change.

You are responsible for ensuring that all information provided is accurate, complete, and updated if anything changes before the job starts. If access is difficult, if items are heavier or more numerous than stated, or if a property has restrictions affecting loading or unloading, we may adjust the service or charge accordingly. We reserve the right to refuse or suspend a booking if it is unsafe, unlawful, impractical, or materially different from the original description. Any estimate given before inspection is not a fixed quote unless we expressly say otherwise in writing.

3. Service standards and customer responsibilities

We aim to provide a professional, punctual, and careful van and man service. However, time estimates are approximate and may be affected by traffic, weather, loading conditions, property access, waiting time, or events outside our control. You must ensure that someone authorised is present at pickup and delivery locations, unless alternative arrangements have been agreed. You must also ensure that the goods are ready for collection at the agreed time and that any required packing, disconnection, or preparation has been completed unless we have specifically agreed to do this as part of the service.

You are responsible for checking that goods are properly packed, labelled, and suitable for transport. Fragile, valuable, loose, or irregular items should be declared in advance. Where possible, you should remove drawers, secure doors, disconnect appliances, and protect delicate items. We may refuse to carry items that appear unsafe, unstable, leaking, contaminated, or likely to cause damage to property, the vehicle, or other goods. You must not include prohibited items, dangerous goods, or waste that is illegal to transport under UK law.

4. Payments

Payment terms will be stated in your quotation, booking confirmation, or invoice. Unless otherwise agreed, payment is due in full on completion of the service or before the job starts where prepayment is required. We may accept bank transfer, card payment, cash, or another agreed method. Prices may be calculated by fixed quote, hourly rate, or combination of both, depending on the nature of the job. Waiting time, additional labour, parking charges, tolls, congestion-related charges, and other out-of-pocket expenses may be added where applicable and reasonably incurred.

If the job takes longer than estimated because of inaccurate information, delays caused by you, or changes requested after arrival, we may charge extra at the rates agreed for the service. If payment is not made on time, we may suspend future bookings, retain goods where lawful until payment is settled, and recover reasonable costs of collection. Any deposit paid is usually non-refundable unless cancellation rights under these terms apply or we fail to provide the service in accordance with the agreed booking.

5. Cancellations and amendments

If you need to cancel or amend a man and van booking, you should notify us as soon as possible. Cancellations made with adequate notice may be accepted without charge, depending on the service type and any costs already incurred. Where a cancellation is made after we have reserved time, staff, and vehicle resources, we may charge a reasonable cancellation fee to cover lost time and preparation costs. If cancellation occurs very close to the scheduled start time, or after our team has already departed, the full or partial booking fee may remain payable.

We may cancel or reschedule a booking if necessary due to vehicle breakdown, staff illness, unsafe conditions, legal restrictions, severe weather, or any event beyond our reasonable control. In such cases, we will try to offer a new time or date. We will not be responsible for indirect loss caused by a cancellation or rescheduling decision made for safety or operational reasons. If you change the job after confirmation, we may treat the updated request as a new booking or revise the original price and timescale.

6. Liability and damage

We will take reasonable care when handling your goods, but our liability is limited to losses that are directly caused by our negligence or breach of these terms. We are not responsible for pre-existing damage, ordinary wear and tear, hidden defects, inadequate packing, or damage caused by items being structurally weak or unsuitable for transport. You should inspect goods before and after the move whenever practical. If you believe damage has occurred, you should notify us promptly and provide reasonable evidence so the matter can be assessed.

Our liability for any one booking is limited to the value of the affected goods or the amount paid for the service, whichever is lower, except where the law requires otherwise. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. We are not liable for indirect or consequential losses, including lost profits, missed deadlines, loss of business, or emotional distress arising from a delay, disruption, or service issue. You remain responsible for ensuring that items of exceptional value are insured to your satisfaction.

7. Access, parking, and loading conditions

You must ensure that suitable access is available for the vehicle and our team at both collection and delivery points. This includes arranging parking permissions where required and making us aware of low bridges, height restrictions, narrow roads, loading bays, stairs, lift outages, or any other practical limitations. If parking charges, penalty risks, or waiting restrictions apply, you are responsible for informing us in advance and meeting any associated lawful costs unless we have agreed otherwise. Delays caused by poor access or unavailable parking may result in extra charges.

Where we are asked to carry items upstairs, downstairs, through tight spaces, or over long distances, you accept that the risk of minor scuffs, bumps, and operational delays may increase. We may refuse to move any item if it is too heavy, large, or awkward to be moved safely by the available team or equipment. The customer should not request unsafe lifting practices. If additional labour or equipment becomes necessary, we may charge extra or reschedule the job to ensure it can be completed safely.

8. Waste regulations and prohibited items

When we collect rubbish, unwanted items, or disposal loads as part of a man and van service, both parties must comply with UK waste regulations. You must tell us honestly what is being removed and whether it is domestic waste, commercial waste, mixed waste, recyclable material, electrical equipment, furniture, green waste, or any other category. We may require evidence that the waste is lawful to collect and may refuse loads that are contaminated, hazardous, or incorrectly described. If the service includes waste removal, the waste remains your responsibility until properly transferred in accordance with the law.

We do not carry illegal or dangerous waste, including but not limited to asbestos, chemicals, solvents, gas bottles, biological waste, explosives, firearms, stolen goods, or items prohibited by transport or environmental law. Waste must be presented in a lawful and safe condition. You must not ask us to dispose of items in a way that breaches the Environmental Protection Act, duty of care rules, local waste transfer requirements, or any other applicable regulation. Where required, we may issue or request waste transfer records, and you agree to provide accurate information for those records.

9. Insurance and care of goods

We may hold suitable insurance for our vehicle and services, but insurance cover does not remove your duty to pack and declare items properly. Standard service arrangements do not automatically include full-value cover for every item unless we specifically confirm it in writing. If you wish to arrange additional protection for high-value goods, you should do so before the booking begins. We are not responsible for damage caused by faulty packaging, concealed defects, or the inherent nature of the item, such as fragile glass, weak fittings, or unstable construction.

If we are asked to dismantle, reassemble, or reconnect items, we will do so only where reasonable and within our competence, and we are not liable for defects in the item, missing parts, or manufacturer faults. Any electronics, appliances, artwork, antiques, or specialist equipment should be declared in advance. You should retain proof of value for valuable items in case a claim is necessary. We may also ask you to sign a condition note, inventory, or acknowledgment at pickup or delivery.

10. Delays, force majeure, and service interruptions

We are not liable for failure or delay caused by events outside our reasonable control, including but not limited to traffic incidents, road closures, severe weather, strikes, public emergencies, fire, flood, power failure, legal restrictions, or vehicle breakdown. In these circumstances, we will use reasonable efforts to continue the service, rearrange the booking, or complete the work at a later time. Any agreed deadline will be extended for the period of the delay if the situation is beyond our control.

If a delay is caused by you, your representatives, your building management, or third parties at the collection or delivery location, we may charge waiting time or additional labour. If the delay makes the job unsafe or impossible within the original booking window, we may suspend the work until a new arrangement is agreed. We will not be liable for losses arising from unavoidable service interruption, provided we act reasonably and with appropriate care.

11. Termination and refusal of service

We may refuse, stop, or terminate the service immediately if any customer or third party behaves abusively, unlawfully, aggressively, or in a manner that creates a health and safety risk. We may also terminate the service if the booking details are misleading, payment is refused, prohibited items are discovered, or the premises are unsafe. If the service ends early for reasons attributable to you, you may still be charged for the time worked, travel costs, and any reasonable expenses already incurred.

We reserve the right to withdraw from a booking if carrying out the work would breach law, insurance conditions, vehicle safety rules, or waste regulations. In such cases, we may retain any payment already made to the extent necessary to cover legitimate costs. Nothing in these terms limits your statutory rights as a consumer where those rights apply. Any waiver of a term must be agreed in writing and signed or otherwise formally approved by us.

12. Governing law

This agreement and any dispute or claim arising from it shall be governed by and interpreted in accordance with the laws of England and Wales. If you are using the service in Scotland or Northern Ireland, any mandatory local consumer or transport protections will apply where required by law, but the contract language remains as far as legally permitted under English law principles unless otherwise stated. Any dispute should first be raised informally so that both sides have an opportunity to resolve it without unnecessary delay or expense.

If a court finds any part of these terms unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing a right means we have waived that right. These Terms and Conditions may be updated from time to time to reflect operational, legal, or regulatory changes. The version in force at the time of booking will apply to your service unless a newer version has been agreed in writing. By proceeding with a booking, you acknowledge that you have read, understood, and accepted these terms.