Terms and Conditions for Man And Van Homerton Services
These Terms and Conditions apply to all bookings for Man And Van Homerton services, including domestic moves, office relocations, single-item transport, and related loading or unloading assistance. By requesting a booking, the customer agrees to be bound by these terms, which are designed to set clear expectations for both parties. These terms should be read carefully before confirming any service, as they set out how bookings are made, how charges are calculated, and what responsibilities apply during the removal or transport process.
For the purposes of these terms, “we”, “us”, and “our” refer to the service provider operating the man and van Homerton service, while “you” and “your” refer to the customer, client, or any person acting on behalf of the customer. These terms apply whether the service is booked by an individual, landlord, tenant, business, or representative. Any deviation from these terms must be agreed in writing before the job begins. If there is any conflict between a specific written quotation and these terms, the written quotation will take priority for the matters it expressly covers.
The service is intended for lawful transport, removal, and handling of goods. We reserve the right to refuse any booking that involves prohibited, unsafe, illegal, or undeclared items. By placing a booking, you confirm that you have authority to request the service and that the items to be moved are lawfully owned or lawfully in your possession. Man and Van Homerton services are provided on the basis of the information supplied by the customer, and accurate details are essential for scheduling, pricing, and safe completion of the work.
1. Booking Process
Bookings are accepted subject to availability and are not confirmed until we have acknowledged them and, where applicable, received any required deposit or prepayment. A booking request should include all relevant details, such as the collection and delivery points, access conditions, item volume, floor levels, parking restrictions, and any requirements for dismantling, carrying, or waiting time. We rely on the information provided by the customer to plan the vehicle size, crew requirements, and estimated duration of the job. If information later proves to be incomplete or inaccurate, the booking price and schedule may need to be adjusted.
Quotations are generally based on the information provided at the time of enquiry. Unless stated otherwise, quotes are valid for a limited period and may be revised if the job scope changes. Estimates may be given by hour, by fixed fee, or by a combination of both. The customer should check the booking confirmation carefully, including the date, time window, addresses, and any agreed extras. Where a service is booked as a local man and van service in Homerton, the customer remains responsible for ensuring that access is suitable for the planned vehicle and that the address is reachable at the scheduled time.
We may contact the customer before the job to verify details or request clarification. If we cannot confirm practical access arrangements, security requirements, or item descriptions, we may suspend or decline the booking. In some cases, additional charges may apply for stairs, excessive waiting, difficult parking, long carries, or other conditions not disclosed in advance. Customers should ensure that someone authorised is present at the collection and delivery points, unless alternative arrangements have been agreed. The customer is also responsible for making sure that items are suitably packed, protected, and ready for handling at the agreed time.
2. Payments and Charges
Payment terms will be stated at the time of booking or in the confirmation notice. Unless otherwise agreed, payment is due on completion of the service, although deposits or advance payments may be required for larger, long-distance, or high-demand bookings. We accept payment in the methods specified at booking. Any bank fees, chargeback costs, or failed payment charges caused by the customer’s payment method may be passed on to the customer where lawful and reasonable.
Our pricing may take into account time on site, mileage, labour, vehicle use, congestion or parking costs, tolls, access difficulties, and disposal charges if waste removal has been agreed. If the actual job differs from the description supplied, we may amend the price to reflect the time and resources reasonably required to complete the work. Where a fixed-price quote has been given, it applies only to the exact scope described. Additional work requested during the job, including extra stops, extra labour, or the movement of unlisted items, may be charged separately.
Unless stated otherwise, prices are exclusive of any third-party charges such as parking fees, storage costs, congestion charges, or permit costs. If such amounts are paid by us on your behalf, you agree to reimburse them. If the customer fails to make payment when due, we may withhold delivery of goods where lawful, suspend further services, or recover outstanding sums through appropriate means. Nothing in these terms limits any mandatory consumer rights relating to unfair charges or faulty service.
3. Cancellations, Postponements, and Delays
Customers may cancel or reschedule a booking by giving notice as soon as possible. Cancellation charges may apply depending on how much notice is given and whether costs have already been incurred, such as crew allocation, fuel, or vehicle preparation. If the customer cancels at short notice or fails to provide access at the agreed time, we may charge a reasonable fee to cover lost time and direct costs. Any deposit paid may be retained in full or in part where justified by the circumstances and to the extent permitted by law.
If we need to cancel or reschedule due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, road closures, staff illness, or safety issues, we will notify the customer as soon as reasonably practicable and offer an alternative time where possible. We are not responsible for indirect loss caused by such events, provided we have taken reasonable steps to minimise disruption. If a delay is caused by traffic, access restrictions, or the customer’s failure to prepare the property or items, any additional waiting time may be chargeable.
Where a customer is unavailable at the collection or delivery point, or where access is unsafe or impossible, we may treat the job as cancelled by the customer and charge accordingly. If the job cannot be completed because the customer has not disclosed key information, such as weight, dimensions, parking limitations, lift restrictions, or the presence of hazardous goods, we may end the service and recover costs for time already spent. A cancellation does not affect any right to pursue outstanding sums owed for services already provided.
4. Customer Responsibilities
The customer is responsible for ensuring that the goods are ready to be moved, appropriately packed, and clearly identified. Fragile items should be protected with suitable packaging, and the customer should make us aware of any item requiring special handling. We may refuse to move items that are badly packed, unstable, leaking, damaged, or likely to cause injury or contamination. The customer should also ensure that all keys, access codes, lift bookings, and parking permissions are arranged in advance where necessary.
Unless agreed otherwise, the customer must be present to supervise loading and unloading or must appoint a representative with authority to make decisions about placement, substitution, or acceptance of the completed service. We are entitled to rely on instructions given by that representative. Any claim that an item was omitted, incorrectly loaded, or delivered to the wrong place should be raised promptly so that we can investigate while the vehicle and crew remain available. Delay in reporting an issue may make it harder to assess the circumstances and may affect any remedy.
It is the customer’s responsibility to remove cash, jewellery, sensitive documents, and other high-value or personal items from goods before the job begins unless we have expressly agreed in writing to carry such items. We do not inspect the contents of sealed boxes. The customer must ensure that any disconnected appliances, furniture, or equipment are safe to handle and free from hidden hazards. Man And Van Homerton can provide labour and transport, but the preparation and declaration of goods remains the customer’s obligation.
5. Liability, Damage, and Claims
We will exercise reasonable care and skill in carrying out the service. However, our liability is limited to loss or damage caused by our proven negligence, breach of contract, or other liability that cannot legally be excluded. We are not responsible for pre-existing damage, wear and tear, poor packaging, inherent defects, or damage resulting from the customer’s instructions or failure to disclose relevant information. Items should be insured by the customer where appropriate, especially if they are valuable, fragile, or difficult to replace.
If any item is damaged during handling and the customer believes we are responsible, the customer should notify us as soon as reasonably possible and provide sufficient details for investigation. We may request photographs, proof of value, evidence of condition before the move, and any relevant documents. Any claim should be made within a reasonable time and in any event as soon as practicable after the event. We will not accept responsibility for consequential loss, including lost profits, missed appointments, or business interruption, except where such exclusion is prohibited by law.
Where goods are transported, loaded, or unloaded by us, the risk in the goods generally remains with the customer, except to the extent that a loss is directly caused by our negligence. We may refuse to handle items that appear unsafe, unstable, oversized for the vehicle, or likely to cause damage to property or persons. If damage is caused because the customer insisted on a particular method of handling against our advice, our liability may be reduced or excluded to the extent permitted by law.
6. Waste Regulations and Prohibited Items
If our man and van service includes waste removal, disposal, or clearances, the customer must ensure that waste is accurately described before the job starts. Waste transfer and disposal are subject to applicable UK environmental and waste management laws. We will only collect, transport, or dispose of waste that we are legally permitted to handle and that has been correctly declared. The customer may be asked to separate general waste from recyclables, furniture, electrical items, or other categories to ensure lawful disposal and proper handling.
We do not accept hazardous, explosive, corrosive, toxic, or illegal materials unless we have specifically agreed and are legally authorised to do so. Prohibited items may include, but are not limited to, gas cylinders, asbestos, chemicals, paint in certain quantities, biohazardous materials, firearms, ammunition, stolen goods, and any item requiring specialist licences or treatment. If prohibited items are discovered after collection has begun, we may stop the service immediately and require the customer to arrange proper removal at their own cost.
The customer warrants that any waste handed over is their property or is otherwise lawfully transferred to us for disposal. If duty of care documents, disposal notes, or other records are required by law, the customer agrees to provide accurate information and to co-operate with any reasonable requests. Misdescribed waste may result in extra charges, refusal of service, or legal reporting where required. Any contamination, concealment of prohibited material, or breach of waste law by the customer may be treated as a serious breach of these terms.
7. Service Standards, Access, and Delays
We aim to provide a punctual and efficient service, but estimated arrival times are not guaranteed unless expressly stated as fixed. Traffic, weather, access restrictions, and other operational issues may affect the schedule. Where the customer requests a specific time and we agree to it, that agreement is conditional on reasonable access and the absence of unforeseen disruption. If the customer causes delay, we may charge for additional time spent waiting or returning at a later time.
We may use subcontractors, additional crew members, or alternative vehicles to complete the service. Any such substitution will not reduce the standard of care that applies under these terms. We will not be liable for delay caused by events outside our control, including acts of authorities, road incidents, strikes, or utility failures. Where a booking is time-sensitive, the customer should notify us in advance so we can assess whether the service can be reasonably completed within the required period.
If a move involves stairs, narrow corridors, limited access, or the need to carry items over distance, the customer must disclose this before the booking is confirmed. Failure to do so may lead to revised pricing or an inability to complete part of the service safely. In such cases, we may either continue subject to the customer’s agreement to revised terms or decline the affected portion of the job. Our priority is to complete work safely, lawfully, and with due care for property and persons.
8. Governing Law and General Terms
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the service, these terms, or any quotation shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
No failure or delay by us in enforcing any right under these terms shall operate as a waiver of that right. Any waiver must be in writing. We may update these terms from time to time to reflect changes in law, business practice, or service structure, and the version in force at the time of booking will apply to that booking unless otherwise agreed. The customer should retain a copy of the confirmation and relevant booking details for their records.
These terms set out the entire agreement between the parties in relation to the service and supersede prior discussions, promises, or understandings, whether written or oral, except where expressly incorporated by reference. Nothing in these terms affects statutory rights that cannot be excluded or limited by contract. By proceeding with a booking for Man And Van Homerton, the customer confirms that they have read, understood, and accepted these Terms and Conditions in full.